Avaya (Unformatted Output Format ACM 4.0+) call logging

The following data will be logged from Avaya (Unformatted Output Format ACM 4.0+). The program can extract several data fields: Call date and time, Call duration (s), Condition code, Direction, Access code dialed, Access code used, Dialed phone, Caller phone, Extension, Account, Auth code, FRL, Incoming circuit ID, Outgoing circuit ID, Feature flag, Attendant console, Incoming TAC, Node number, INS, IXC, Bearer capability class, Message-Associated User-to-User Signaling, Resource flag, Packet count, Temporary-signaling connection.

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Your telephone system (or PBX, PABX) produces a packet of data (a call record) after every phone call your company or office makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.

Call log records from Avaya contain information about the caller phone and the dialed phone, as well as extra information such as the call duration, the time of the call, and other information, such as which telephone line (trunk) was used to carry the call.

The usual practice of Avaya call logging involves capturing these call records, parsing it, and storing them in a database, and their subsequent retrieval by way of a reporting interface.

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