Avaya IP Office 500 (CSV) call logging

The following data will be logged from Avaya IP Office 500 (CSV). The program can extract several data fields: Call time, Call data, Call time only, Call duration, Call duration (s), Ring duration (s), Ring duration, Call type, Direction, Is internal, Caller phone, DNIS, Source, Destination, Extension, Dialed phone, Account, Call ID, Call ID, Continuation, Party1 device, Party1 name, Party2 device, Trunk, Party2 name, Line, CO, Caller name, Called name, Hold time, Park time, Auth valid, Auth code, User charged, Call charge, Call charge, Amount at last user change, Call units, Units at last user change, Cost per unit, Mark up, External targeting cause, External targeter ID, External targeter number, Server IP address of the caller extension, Unique call id for the caller extension, Server IP address of the called extension, Unique call id for the called extension, Call time (UTC).

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Your telephone system (or PBX, PABX) produces a packet of data (a call record) after every phone call your company or office makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.

Call log records from Avaya IP Office 500 contain information about the caller phone and the dialed phone, as well as extra information such as the call duration, the time of the call, and other information, such as which telephone line (trunk) was used to carry the call.

The usual practice of Avaya IP Office 500 call logging involves capturing these call records, parsing it, and storing them in a database, and their subsequent retrieval by way of a reporting interface.

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