Avaya Communication Manager (Customized Output Format ACM 6.3+) call logging
The following data will be logged from Avaya Communication Manager (Customized Output Format ACM 6.3+). The program can extract several data fields: Call time, Call duration (s), Call duration, Condition code, Direction, Incoming trunk code, Incoming circuit ID, Access code used, Outgoing circuit ID, Dialed phone, Caller phone, Extension, Account code, Auth code.
Your telephone system (or PBX, PABX) produces a packet of data (a call record) after every phone call your company or office makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.
Call log records from Avaya Communication Manager contain information about the caller phone and the dialed phone, as well as extra information such as the call duration, the time of the call, and other information, such as which telephone line (trunk) was used to carry the call.
The usual practice of Avaya Communication Manager call logging involves capturing these call records, parsing it, and storing them in a database, and their subsequent retrieval by way of a reporting interface.
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