Avaya CMS (Split Feed). SMDR/CDR data format and connection settings
This data is being extracted with help of the "Advanced PBX Data Logger" software only. It may not applicable for other software titles.
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Data items
| Description | Data type | Column name |
|---|
| Date and time | datetime | CALL_TIME |
| ACD | string | EXT |
| The number of the split number to | string | SPLIT |
| The number of POSITIONS that are currently logged in | string | STAFFED |
| The number of agents that are currently available in this split/skill | integer | AVAILABLE |
| The number of agents that are currently in ACW for this split/skill | integer | INACW |
| The number of agents that are currently doing OTHER work | integer | OTHER |
| The number of agents that are currently in AUX work for all splits/skills | integer | INAUX |
| The number of agents that are currently on inbound and outbound ACD calls to this split/skill | integer | ONACD |
| The number of agents that are currently on AUXOUT calls with an ACD call on hold for this split/skill | integer | ONACDAUXOUT |
| The number of agents that are currently in AUX work or AVAILABLE with an ACD or AUXIN | integer | ONAUXOUT |
| The talk time of all AUXOUTOFFCALLS not including HOLDTIME | integer | AUXOUTOFFTIME |
| The talk time of all AUXOUTCALLS | integer | AUXOUTTIME |
| The length of time that split/skill ACD callers spend on hold | integer | HOLDTIME |
| The length of time during the collection interval that agents are in AUX in this skill | integer | I_AUXTIME |
| The length of time during the collection interval that agents were available for calls from this split/skill | integer | I_AVAILTIME |
| The length of time during the collection interval that agents were logged in | integer | I_STAFFTIME |
| The length of time that is spent by callers in queue or ringing before an agent answers the call | integer | ANSTIME |
| The talk time of all ACDCALLS. ACDTIME includes O_ACDTIME but does not include HOLDTIME | integer | ACDTIME |
| The length of time that callers waited in queue and ringing at an agent's telephone before abandoning the call | integer | ABNTIME |
| The length of time that agents spend in ACW that is associated with ACDCALLS | integer | ACWTIME |
| The communication server-provided rolling average speed of answer for this split/skill | integer | ASA |
| The number of seconds that the oldest split/skill ACD call has waited in queue or ringing | integer | OLDESTCALL |
| The number of split/skill ACD calls that are currently waiting in queue | integer | INQUEUE |
| The number of CALLSOFFERED that are abandoned while in queue or ringing at an agent position | integer | ABNCALL |
| The number of CALLSOFFERED calls that are answered by an agent in the split/skill | integer | ACDCALLS |
| The number of ACDCALLS that are answered by an agent within the predefined acceptable service level | integer | ACCEPTABLE |
| The number of calls that queued to the split/skill and that completed during the interval | integer | CALLSOFFERED |
| The number of ACDCALLS that are transferred to another destination | integer | TRANSFERRED |
| The number of outbound extension calls that are placed by agents while they are in AUX or AVAILABLE | integer | AUXOUTCALLS |
| The number of AUXOUTCALLS that are placed to a destination outside the communication server | integer | AUXOUTOFFCALLS |
| The number of ACDCALLS that are conferenced at least once | integer | CONFERENCE |
| The number of split/skill ACD calls that are placed on hold at least once | integer | HOLDCALLS |
| The number of split/skill ACD calls for this split/skill that are currently on hold at agent stations | integer | ONHOLD |
| The number of calls offered to this split/skill that do not abandon and are not answered by an ACD agent for this split/skill | integer | OTHERCALLS |
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