Telepo 3 call logging

The following data will be logged from Telepo 3. The program can extract several data fields: Organization ID, Customer ID, Billing user ID, Billing phone number, Billing cost centre, Billing department, Billing role, Call time, Call type, Direction, Call ID, Initial call ID, Call duration (s), Call duration, Ring duration (s), Ring, Call result, Source user id, Source phone number, Source cost centre, Source department, Source role, Source answer place type, Target user id, Target phone number, Target cost centre, Target department, Target role, Target answerplace type, Transferred by, Diverted by, Diversion reason, Gateway, Trunk, Q850 cause code, Cancel cause code, Conference ID, SMS size.

Your telephone system (or PBX, PABX) produces a packet of data (a call record) after every phone call your company or office makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.

Call log records from Telepo 3 contain information about the caller phone and the dialed phone, as well as extra information such as the call duration, the time of the call, and other information, such as which telephone line (trunk) was used to carry the call.

The usual practice of Telepo 3 call logging involves capturing these call records, parsing it, and storing them in a database, and their subsequent retrieval by way of a reporting interface.

Telepo related

Telepo 3 call logging

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