Siemens Unify Openscape 4000 (TCP) call logging

The following data will be logged from Siemens Unify Openscape 4000 (TCP). The program can extract several data fields: Call type, Direction, Call time, Calling domain and node, Calling number, Destination domain and node, Destination number, Calling party, Extension, Caller phone, Ring duration (s), Ring duration, Dialed phone, Call duration, Call duration (s), Costs calculated on output with include value-added tax, Route code, Call charge units, Hold duration in seconds, Carrier, Pin code, Supplement service, Cause of connection/interrupt/clearing the call, Service code, Call phases, Through connect (yes/no), Number of passed through transit nodes, Record point, Local/global (leg) id, Queuing duration in seconds, Tread (global) call id, Station ID, Identification of calling party number, Identification number of destination number, Attendant console group, Redirecting party, ACD agent ID, Attendant call type, Account code.

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Your telephone system (or PBX, PABX) produces a packet of data (a call record) after every phone call your company or office makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.

Call log records from Siemens Unify Openscape 4000 contain information about the caller phone and the dialed phone, as well as extra information such as the call duration, the time of the call, and other information, such as which telephone line (trunk) was used to carry the call.

The usual practice of Siemens Unify Openscape 4000 call logging involves capturing these call records, parsing it, and storing them in a database, and their subsequent retrieval by way of a reporting interface.

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