Rolm 9751 (ACD ANS REPORT) call logging

The following data will be logged from Rolm 9751 (ACD ANS REPORT). The program can extract several data fields: Call time, Call time, Number of calls answered, Number of calls answered, Calls answered within 10 seconds, Calls answered within 20 seconds, Calls answered within 30 seconds, Calls answered within 40 seconds, Calls answered within 50 seconds, Calls answered within 60 seconds.

Your telephone system (or PBX, PABX) produces a packet of data (a call record) after every phone call your company or office makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.

Call log records from Rolm 9751 contain information about the caller phone and the dialed phone, as well as extra information such as the call duration, the time of the call, and other information, such as which telephone line (trunk) was used to carry the call.

The usual practice of Rolm 9751 call logging involves capturing these call records, parsing it, and storing them in a database, and their subsequent retrieval by way of a reporting interface.

Rolm related

Rolm 9751 (ACD ANS REPORT) call logging
Rolm Redwood 9722 call logging

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