Technical Support

How to Get Support

Before contacting us, please read the help file that comes with the product and browse or search the Knowledge Base. You may also want to read the Tutorials section for each product (select product from the left menu, then Tutorials). Your questions may have already been answered.

Contact Us - Registered customers

If you have already purchased license(s) for our product(s), please write to or use the contact form below, and specify your order number. We quickly respond to all questions submitted to this e-mail address in the order they are received.

Our staff is available to respond to your inquiries 24 hours a day, excluding holidays. Messages are normally answered within one business day.

Tech. support for unregistered customers

If you are not yet a AGG Software customer, please use Our Forum and submit your questions.

Additionally you can read this nice article: How to Report Bugs Effectively

Problem submission form

If you have a technical question you can use this form to submit an inquiry, and will usually receive a reply within one business day.

You can send mail directly to , but your answers to the following questions will almost certainly result in a faster solution of any problems. To fill out this form, click the appropriate boxes, scroll down as necessary, fill in your e-mail address, and, when you have done this, click the "Submit to Support" button.

Can you reproduce this problem:

Sometimes Always Never

Please indicate which operating system is involved:

Windows 7	Windows 7 x64
Windows 2008 Server	Windows 2008 Server x64
Windows Vista	Windows Vista x64
Windows 2003 Server	Windows 2003 Server x64
Windows XP	Windows XP x64
Windows XP Media Center	Windows Me
Windows 2000 Server	Windows 2000
Windows 98 SE	Windows 98
Windows NT	Windows 95 OSR 2
Other operating system (please include details below)	Windows 95

 

Select product:	Not selected Advanced Serial Port Monitor ASPM Plugins Advanced Serial Data Logger Advanced TCP/IP Data Logger GPS Tracker Data Logger Advanced NMEA Data Logger Advanced Modem Data Logger Advanced OPC Data Logger SNMP Data Logger OPC Scada Viewer Advanced PBX Data Logger Serial Printer Logger Accurate Printer Monitor Log Monitor & Export Plugins for Data Loggers DNC Precision CNC Syntax Editor Virtual Null Modem Fast Submit Advanced USB Port Monitor USB HID Logger COM Port Data Emulator COM Port Stress Test n/a Enterprise Professional Standard Lite Free Trial
Which version of the product were you using:	Select "About" from the "Help" menu for the exact version number. Hint: some problems can be solved by downloading the most recent version.
Your name:
Your e-mail address:	Very important!
If you are the registered customer, then please, type your order number here:
Problem description: If a problem only occurs when other software is running please include relevant details. If the problem involves an error message please include the complete text of the error message. You can scroll this field to enter as much text as necessary. If the program folder contains a file with the "elf" extension, then please, copy content of this file to the field below. Thanks!
Additinal file: If you can attach any file that can help us (a screenshot, a memory dump file, a program log file, your configuration, etc), please, select this file here.
Please, type the code from the image:

Thank you!